Office Skills Training provides learners with the practical knowledge and professional behaviours required to perform confidently and efficiently in modern office environments. This course is designed to build strong administrative foundations while developing the communication, organisational, and interpersonal skills that employers value across all sectors.

The course covers essential office administration principles, including goal setting, planning, scheduling, and record keeping, helping learners understand how day-to-day office operations function smoothly. Learners gain practical insight into organising meetings, managing time effectively, and maintaining accuracy in documentation — all critical for productivity and accountability.

Strong emphasis is placed on professional communication. Learners develop skills in business letter writing, written correspondence, telephone communication, presentation delivery, and minute taking. These modules help learners communicate clearly, professionally, and confidently with colleagues, clients, and stakeholders in a range of workplace situations.

The course also recognises the human side of office work. Learners explore stress management, conflict resolution, and strategies for dealing with difficult people. By understanding how to manage pressure and maintain professionalism, learners are better equipped to contribute positively to workplace culture. The final modules focus on communication skills and creating a positive work environment, supporting collaboration, morale, and long-term success.

By completing this course, learners build confidence, organisation, and professional awareness that can be applied immediately in office-based roles. On successful completion, learners will receive a free course completion certificate. For those who require additional recognition, multiple premium certificate and transcript options are available for purchase. Learners also benefit from 5-star rated support available 24/7 via email, ensuring help and guidance whenever it is needed.