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Business Admin & Management Project & Risk Management Information & Emerging Technologies Office Software & Tools

Course Features

Price

Original price was: د.ك205.49.Current price is: د.ك6.29.

Study Method

Online | Self-paced

Course Format

Reading Material - PDF, article

Duration

5 hours, 5 minutes

Qualification

No formal qualification

Certificate

At completion

Additional info

Coming soon

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CRM project management workspace with dashboards, planning tools, and digital project boards.

Overview

CRM project management is an essential discipline for organisations aiming to strengthen customer relationships, streamline communication, and improve operational efficiency. This Level 3 Advanced Diploma provides a complete, practical introduction to the principles, tools, and processes that drive successful CRM initiatives. Learners explore how CRM systems support business goals, how projects are planned and executed, and how teams collaborate to deliver customer-focused solutions.

The course covers the full lifecycle of CRM projects—from initial scope definition and stakeholder alignment to execution, integration, and deployment. Learners gain hands-on insight into risk assessment, change management, data migration planning, user acceptance testing, and post-implementation support. Practical examples help you understand how CRM workflows, dashboards, automation, and analytics come together to support consistent customer experiences across departments.

A strong emphasis is placed on communication, leadership, and collaboration, ensuring you develop the soft skills needed to guide diverse teams and manage expectations effectively. You will also explore modern approaches such as agile methodologies, CRM project portfolio management, and the latest trends shaping digital transformation.

This programme is designed to build confidence, strategic thinking, and job-ready competence—whether you are new to CRM or seeking formal training to advance your current role.
Every learner receives a free course completion certificate, with additional premium certificate and transcript upgrades available for purchase. You will also benefit from 5-star rated, 24/7 email support, ensuring expert guidance whenever you need it.

This course is ideal for aspiring project managers, CRM administrators, business analysts, team leaders, or professionals working in sales, marketing, or customer service. It is also suitable for those transitioning into CRM-focused roles or seeking structured training to support digital transformation initiatives.
No formal prerequisites are required. A basic understanding of business processes and computer use will be helpful, along with a willingness to learn project management principles and CRM concepts. Learners should be comfortable working independently in an online learning environment.
Graduates can pursue roles such as CRM Project Manager, CRM Administrator, Business Analyst, CRM Coordinator, or Digital Transformation Assistant. This qualification also supports progression into advanced project management certifications or specialist CRM system training.

Who is this course for?

CRM project management is an essential discipline for organisations aiming to strengthen customer relationships, streamline communication, and improve operational efficiency. This Level 3 Advanced Diploma provides a complete, practical introduction to the principles, tools, and processes that drive successful CRM initiatives. Learners explore how CRM systems support business goals, how projects are planned and executed, and how teams collaborate to deliver customer-focused solutions.

The course covers the full lifecycle of CRM projects—from initial scope definition and stakeholder alignment to execution, integration, and deployment. Learners gain hands-on insight into risk assessment, change management, data migration planning, user acceptance testing, and post-implementation support. Practical examples help you understand how CRM workflows, dashboards, automation, and analytics come together to support consistent customer experiences across departments.

A strong emphasis is placed on communication, leadership, and collaboration, ensuring you develop the soft skills needed to guide diverse teams and manage expectations effectively. You will also explore modern approaches such as agile methodologies, CRM project portfolio management, and the latest trends shaping digital transformation.

This programme is designed to build confidence, strategic thinking, and job-ready competence—whether you are new to CRM or seeking formal training to advance your current role.
Every learner receives a free course completion certificate, with additional premium certificate and transcript upgrades available for purchase. You will also benefit from 5-star rated, 24/7 email support, ensuring expert guidance whenever you need it.

This course is ideal for aspiring project managers, CRM administrators, business analysts, team leaders, or professionals working in sales, marketing, or customer service. It is also suitable for those transitioning into CRM-focused roles or seeking structured training to support digital transformation initiatives.
No formal prerequisites are required. A basic understanding of business processes and computer use will be helpful, along with a willingness to learn project management principles and CRM concepts. Learners should be comfortable working independently in an online learning environment.
Graduates can pursue roles such as CRM Project Manager, CRM Administrator, Business Analyst, CRM Coordinator, or Digital Transformation Assistant. This qualification also supports progression into advanced project management certifications or specialist CRM system training.

Requirements

CRM project management is an essential discipline for organisations aiming to strengthen customer relationships, streamline communication, and improve operational efficiency. This Level 3 Advanced Diploma provides a complete, practical introduction to the principles, tools, and processes that drive successful CRM initiatives. Learners explore how CRM systems support business goals, how projects are planned and executed, and how teams collaborate to deliver customer-focused solutions.

The course covers the full lifecycle of CRM projects—from initial scope definition and stakeholder alignment to execution, integration, and deployment. Learners gain hands-on insight into risk assessment, change management, data migration planning, user acceptance testing, and post-implementation support. Practical examples help you understand how CRM workflows, dashboards, automation, and analytics come together to support consistent customer experiences across departments.

A strong emphasis is placed on communication, leadership, and collaboration, ensuring you develop the soft skills needed to guide diverse teams and manage expectations effectively. You will also explore modern approaches such as agile methodologies, CRM project portfolio management, and the latest trends shaping digital transformation.

This programme is designed to build confidence, strategic thinking, and job-ready competence—whether you are new to CRM or seeking formal training to advance your current role.
Every learner receives a free course completion certificate, with additional premium certificate and transcript upgrades available for purchase. You will also benefit from 5-star rated, 24/7 email support, ensuring expert guidance whenever you need it.

This course is ideal for aspiring project managers, CRM administrators, business analysts, team leaders, or professionals working in sales, marketing, or customer service. It is also suitable for those transitioning into CRM-focused roles or seeking structured training to support digital transformation initiatives.
No formal prerequisites are required. A basic understanding of business processes and computer use will be helpful, along with a willingness to learn project management principles and CRM concepts. Learners should be comfortable working independently in an online learning environment.
Graduates can pursue roles such as CRM Project Manager, CRM Administrator, Business Analyst, CRM Coordinator, or Digital Transformation Assistant. This qualification also supports progression into advanced project management certifications or specialist CRM system training.

Career path

CRM project management is an essential discipline for organisations aiming to strengthen customer relationships, streamline communication, and improve operational efficiency. This Level 3 Advanced Diploma provides a complete, practical introduction to the principles, tools, and processes that drive successful CRM initiatives. Learners explore how CRM systems support business goals, how projects are planned and executed, and how teams collaborate to deliver customer-focused solutions.

The course covers the full lifecycle of CRM projects—from initial scope definition and stakeholder alignment to execution, integration, and deployment. Learners gain hands-on insight into risk assessment, change management, data migration planning, user acceptance testing, and post-implementation support. Practical examples help you understand how CRM workflows, dashboards, automation, and analytics come together to support consistent customer experiences across departments.

A strong emphasis is placed on communication, leadership, and collaboration, ensuring you develop the soft skills needed to guide diverse teams and manage expectations effectively. You will also explore modern approaches such as agile methodologies, CRM project portfolio management, and the latest trends shaping digital transformation.

This programme is designed to build confidence, strategic thinking, and job-ready competence—whether you are new to CRM or seeking formal training to advance your current role.
Every learner receives a free course completion certificate, with additional premium certificate and transcript upgrades available for purchase. You will also benefit from 5-star rated, 24/7 email support, ensuring expert guidance whenever you need it.

This course is ideal for aspiring project managers, CRM administrators, business analysts, team leaders, or professionals working in sales, marketing, or customer service. It is also suitable for those transitioning into CRM-focused roles or seeking structured training to support digital transformation initiatives.
No formal prerequisites are required. A basic understanding of business processes and computer use will be helpful, along with a willingness to learn project management principles and CRM concepts. Learners should be comfortable working independently in an online learning environment.
Graduates can pursue roles such as CRM Project Manager, CRM Administrator, Business Analyst, CRM Coordinator, or Digital Transformation Assistant. This qualification also supports progression into advanced project management certifications or specialist CRM system training.

    • Understanding CRM and Its Importance 00:10:00
    • Overview of Project Management in CRM 00:10:00
    • Key Concepts and Terminologies in CRM Project Management 00:10:00
    • Role of a CRM Project Manager 00:10:00
    • Defining CRM Project Scope and Objectives 00:10:00
    • Identifying Stakeholders and Managing Expectations 00:10:00
    • Creating a CRM Project Plan 00:10:00
    • Assessing Project Risks and Developing Mitigation Strategies 00:10:00
    • Managing CRM Project Teams and Communication 00:10:00
    • Implementing CRM Solutions and Customizations 00:10:00
    • Tracking and Monitoring CRM Project Progress 00:10:00
    • Change Management in CRM Projects 00:10:00
    • CRM Data Migration and Integration Strategies 00:10:00
    • User Acceptance Testing and Training 00:10:00
    • Deployment and Go-Live Strategies 00:10:00
    • Post-Implementation Support and Maintenance 00:10:00
    • Evaluating CRM Project Success and Lessons Learned 00:10:00
    • Continuous Improvement in CRM Project Management 00:10:00
    • CRM Project Metrics and Key Performance Indicators 00:10:00
    • Creating a CRM Project Closure Report 00:10:00
    • Agile Project Management in CRM 00:10:00
    • Managing CRM Project Portfolios 00:10:00
    • CRM Project Management Tools and Software 00:10:00
    • Emerging Trends in CRM Project Management 00:10:00
    • Exam of CRM Project Management Level 3 Advanced Diploma 00:50:00
    • Premium Certificate 00:15:00
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Yes, our premium certificate and transcript are widely recognized and accepted by embassies worldwide, particularly by the UK embassy. This adds credibility to your qualification and enhances its value for professional and academic purposes.

Yes, this course is designed for learners of all levels, including beginners. The content is structured to provide step-by-step guidance, ensuring that even those with no prior experience can follow along and gain valuable knowledge.

Yes, professionals will also benefit from this course. It covers advanced concepts, practical applications, and industry insights that can help enhance existing skills and knowledge. Whether you are looking to refine your expertise or expand your qualifications, this course provides valuable learning.

No, you have lifetime access to the course. Once enrolled, you can revisit the materials at any time as long as the course remains available. Additionally, we regularly update our content to ensure it stays relevant and up to date.

I trust you’re in good health. Your free certificate can be located in the Achievement section. The option to purchase a CPD certificate is available but entirely optional, and you may choose to skip it. Please be aware that it’s crucial to click the “Complete” button to ensure the certificate is generated, as this process is entirely automated.

Yes, the course includes both assessments and assignments. Your final marks will be determined by a combination of 20% from assignments and 80% from assessments. These evaluations are designed to test your understanding and ensure you have grasped the key concepts effectively.

We are a recognized course provider with CPD, UKRLP, and AOHT membership. The logos of these accreditation bodies will be featured on your premium certificate and transcript, ensuring credibility and professional recognition.

Yes, you will receive a free digital certificate automatically once you complete the course. If you would like a premium CPD-accredited certificate, either in digital or physical format, you can upgrade for a small fee.

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Course Features

Price

Original price was: د.ك205.49.Current price is: د.ك6.29.

Study Method

Online | Self-paced

Course Format

Reading Material - PDF, article

Duration

5 hours, 5 minutes

Qualification

No formal qualification

Certificate

At completion

Additional info

Coming soon

  • Share

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