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Banking & FinTech Business Admin & Management HR, Recruitment & Equality Marketing & E-Commerce Communication & Emotional Intelligence

Course Features

Price

Original price was: £490.00.Current price is: £14.99.

Study Method

Online | Self-paced

Course Format

Reading Material - PDF, article

Duration

5 hours, 5 minutes

Qualification

No formal qualification

Certificate

At completion

Additional info

Coming soon

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Professional team using customer compliance CRM system for KYC and customer relationship management

Overview

Customer Compliance CRM is a modern, career-focused diploma designed to train learners in the essential skills needed to manage customers, protect data, and meet regulatory requirements across financial services, fintech, e-commerce, and regulated industries. This course brings together customer service excellence, KYC, CDD, and CRM technology into one structured learning pathway, ensuring learners can confidently support customers while remaining compliant with global and UK-aligned standards.

Throughout the programme, students learn how to communicate professionally with customers, measure performance using service KPIs, and apply best-practice methods for verifying customer identity and assessing financial risk. The course explains how organisations use Customer Compliance CRM systems to centralise customer data, automate due diligence checks, and maintain secure, auditable records that support both compliance and long-term relationship building.

Learners also explore how ethical service delivery, GDPR-aligned data protection, and informed customer consent work together to build trust. Through practical case studies and real-world scenarios, students will see how KYC and CDD are applied across banking, payments, insurance, and digital platforms, helping organisations reduce fraud while delivering a smooth customer experience.

The CRM component teaches how to track customer interactions, manage complaints, support loyalty programmes, and turn data into meaningful insights that improve service quality and retention. By the end of the course, learners will be able to support front-line operations, compliance teams, and customer relationship managers using the tools and frameworks demanded by today’s regulated business environment.

This diploma is suitable for both newcomers and professionals looking to formalise their knowledge of Customer Compliance CRM and customer operations. Learners complete assessments after each lecture to reinforce understanding and demonstrate practical competence.

At the end of the course, learners will receive a free course completion certificate, with multiple premium certificate and transcript options available for purchase. Students also benefit from 5-star rated support available 24/7 through email, ensuring help is always available whenever it is needed.

This course is ideal for customer service agents, compliance officers, banking and fintech staff, CRM users, call-centre professionals, and business administrators who work with customer data. It is also well suited to anyone seeking a structured introduction to regulated customer operations and compliance-driven service environments.
No formal qualifications are required. Basic computer skills and the ability to read and write English are sufficient. An interest in customer service, compliance, or business operations will be helpful, but the course is designed to be accessible to beginners and career-changers alike.
Graduates can progress into roles such as customer service executive, KYC analyst, compliance assistant, CRM administrator, onboarding specialist, or client relationship officer. The knowledge gained also supports further study in financial compliance, risk management, business administration, or customer experience management.

Who is this course for?

Customer Compliance CRM is a modern, career-focused diploma designed to train learners in the essential skills needed to manage customers, protect data, and meet regulatory requirements across financial services, fintech, e-commerce, and regulated industries. This course brings together customer service excellence, KYC, CDD, and CRM technology into one structured learning pathway, ensuring learners can confidently support customers while remaining compliant with global and UK-aligned standards.

Throughout the programme, students learn how to communicate professionally with customers, measure performance using service KPIs, and apply best-practice methods for verifying customer identity and assessing financial risk. The course explains how organisations use Customer Compliance CRM systems to centralise customer data, automate due diligence checks, and maintain secure, auditable records that support both compliance and long-term relationship building.

Learners also explore how ethical service delivery, GDPR-aligned data protection, and informed customer consent work together to build trust. Through practical case studies and real-world scenarios, students will see how KYC and CDD are applied across banking, payments, insurance, and digital platforms, helping organisations reduce fraud while delivering a smooth customer experience.

The CRM component teaches how to track customer interactions, manage complaints, support loyalty programmes, and turn data into meaningful insights that improve service quality and retention. By the end of the course, learners will be able to support front-line operations, compliance teams, and customer relationship managers using the tools and frameworks demanded by today’s regulated business environment.

This diploma is suitable for both newcomers and professionals looking to formalise their knowledge of Customer Compliance CRM and customer operations. Learners complete assessments after each lecture to reinforce understanding and demonstrate practical competence.

At the end of the course, learners will receive a free course completion certificate, with multiple premium certificate and transcript options available for purchase. Students also benefit from 5-star rated support available 24/7 through email, ensuring help is always available whenever it is needed.

This course is ideal for customer service agents, compliance officers, banking and fintech staff, CRM users, call-centre professionals, and business administrators who work with customer data. It is also well suited to anyone seeking a structured introduction to regulated customer operations and compliance-driven service environments.
No formal qualifications are required. Basic computer skills and the ability to read and write English are sufficient. An interest in customer service, compliance, or business operations will be helpful, but the course is designed to be accessible to beginners and career-changers alike.
Graduates can progress into roles such as customer service executive, KYC analyst, compliance assistant, CRM administrator, onboarding specialist, or client relationship officer. The knowledge gained also supports further study in financial compliance, risk management, business administration, or customer experience management.

Requirements

Customer Compliance CRM is a modern, career-focused diploma designed to train learners in the essential skills needed to manage customers, protect data, and meet regulatory requirements across financial services, fintech, e-commerce, and regulated industries. This course brings together customer service excellence, KYC, CDD, and CRM technology into one structured learning pathway, ensuring learners can confidently support customers while remaining compliant with global and UK-aligned standards.

Throughout the programme, students learn how to communicate professionally with customers, measure performance using service KPIs, and apply best-practice methods for verifying customer identity and assessing financial risk. The course explains how organisations use Customer Compliance CRM systems to centralise customer data, automate due diligence checks, and maintain secure, auditable records that support both compliance and long-term relationship building.

Learners also explore how ethical service delivery, GDPR-aligned data protection, and informed customer consent work together to build trust. Through practical case studies and real-world scenarios, students will see how KYC and CDD are applied across banking, payments, insurance, and digital platforms, helping organisations reduce fraud while delivering a smooth customer experience.

The CRM component teaches how to track customer interactions, manage complaints, support loyalty programmes, and turn data into meaningful insights that improve service quality and retention. By the end of the course, learners will be able to support front-line operations, compliance teams, and customer relationship managers using the tools and frameworks demanded by today’s regulated business environment.

This diploma is suitable for both newcomers and professionals looking to formalise their knowledge of Customer Compliance CRM and customer operations. Learners complete assessments after each lecture to reinforce understanding and demonstrate practical competence.

At the end of the course, learners will receive a free course completion certificate, with multiple premium certificate and transcript options available for purchase. Students also benefit from 5-star rated support available 24/7 through email, ensuring help is always available whenever it is needed.

This course is ideal for customer service agents, compliance officers, banking and fintech staff, CRM users, call-centre professionals, and business administrators who work with customer data. It is also well suited to anyone seeking a structured introduction to regulated customer operations and compliance-driven service environments.
No formal qualifications are required. Basic computer skills and the ability to read and write English are sufficient. An interest in customer service, compliance, or business operations will be helpful, but the course is designed to be accessible to beginners and career-changers alike.
Graduates can progress into roles such as customer service executive, KYC analyst, compliance assistant, CRM administrator, onboarding specialist, or client relationship officer. The knowledge gained also supports further study in financial compliance, risk management, business administration, or customer experience management.

Career path

Customer Compliance CRM is a modern, career-focused diploma designed to train learners in the essential skills needed to manage customers, protect data, and meet regulatory requirements across financial services, fintech, e-commerce, and regulated industries. This course brings together customer service excellence, KYC, CDD, and CRM technology into one structured learning pathway, ensuring learners can confidently support customers while remaining compliant with global and UK-aligned standards.

Throughout the programme, students learn how to communicate professionally with customers, measure performance using service KPIs, and apply best-practice methods for verifying customer identity and assessing financial risk. The course explains how organisations use Customer Compliance CRM systems to centralise customer data, automate due diligence checks, and maintain secure, auditable records that support both compliance and long-term relationship building.

Learners also explore how ethical service delivery, GDPR-aligned data protection, and informed customer consent work together to build trust. Through practical case studies and real-world scenarios, students will see how KYC and CDD are applied across banking, payments, insurance, and digital platforms, helping organisations reduce fraud while delivering a smooth customer experience.

The CRM component teaches how to track customer interactions, manage complaints, support loyalty programmes, and turn data into meaningful insights that improve service quality and retention. By the end of the course, learners will be able to support front-line operations, compliance teams, and customer relationship managers using the tools and frameworks demanded by today’s regulated business environment.

This diploma is suitable for both newcomers and professionals looking to formalise their knowledge of Customer Compliance CRM and customer operations. Learners complete assessments after each lecture to reinforce understanding and demonstrate practical competence.

At the end of the course, learners will receive a free course completion certificate, with multiple premium certificate and transcript options available for purchase. Students also benefit from 5-star rated support available 24/7 through email, ensuring help is always available whenever it is needed.

This course is ideal for customer service agents, compliance officers, banking and fintech staff, CRM users, call-centre professionals, and business administrators who work with customer data. It is also well suited to anyone seeking a structured introduction to regulated customer operations and compliance-driven service environments.
No formal qualifications are required. Basic computer skills and the ability to read and write English are sufficient. An interest in customer service, compliance, or business operations will be helpful, but the course is designed to be accessible to beginners and career-changers alike.
Graduates can progress into roles such as customer service executive, KYC analyst, compliance assistant, CRM administrator, onboarding specialist, or client relationship officer. The knowledge gained also supports further study in financial compliance, risk management, business administration, or customer experience management.

    • Understanding the Role of Customer Service 00:10:00
    • Customer Service Strategies 00:10:00
    • Customer Service Communication Skills 00:10:00
    • Measuring Customer Service Performance 00:10:00
    • How to Improve Customer Service Metrics 00:10:00
    • What is KYC and Why is It Important? 00:10:00
    • KYC Process and Documentation 00:10:00
    • KYC Compliance and Best Practices 00:10:00
    • Introduction to CDD 00:10:00
    • Types of Due Diligence 00:10:00
    • CDD Procedures and Risk Assessment 00:10:00
    • Introduction to CRM Systems 00:10:00
    • Implementing a CRM Strategy 00:10:00
    • CRM Tools and Platforms 00:10:00
    • Data Management in CRM 00:10:00
    • Building Long-term Customer Relationships 00:10:00
    • Loyalty Programs and Incentives 00:10:00
    • Handling Customer Complaints and Feedback 00:10:00
    • Ethical Considerations in Customer Service 00:10:00
    • Data Protection and GDPR 00:10:00
    • Customer Consent and Data Usage 00:10:00
    • Real-World Applications of KYC and CDD 00:10:00
    • Effective Use of CRM in Different Industries 00:10:00
    • Customer Service Excellence 00:10:00
    • Exam of Customer Service, KYC, CDD & Customer Relationship Management (CRM) Diploma 00:50:00
    • Premium Certificate 00:15:00
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Yes, our premium certificate and transcript are widely recognized and accepted by embassies worldwide, particularly by the UK embassy. This adds credibility to your qualification and enhances its value for professional and academic purposes.

Yes, this course is designed for learners of all levels, including beginners. The content is structured to provide step-by-step guidance, ensuring that even those with no prior experience can follow along and gain valuable knowledge.

Yes, professionals will also benefit from this course. It covers advanced concepts, practical applications, and industry insights that can help enhance existing skills and knowledge. Whether you are looking to refine your expertise or expand your qualifications, this course provides valuable learning.

No, you have lifetime access to the course. Once enrolled, you can revisit the materials at any time as long as the course remains available. Additionally, we regularly update our content to ensure it stays relevant and up to date.

I trust you’re in good health. Your free certificate can be located in the Achievement section. The option to purchase a CPD certificate is available but entirely optional, and you may choose to skip it. Please be aware that it’s crucial to click the “Complete” button to ensure the certificate is generated, as this process is entirely automated.

Yes, the course includes both assessments and assignments. Your final marks will be determined by a combination of 20% from assignments and 80% from assessments. These evaluations are designed to test your understanding and ensure you have grasped the key concepts effectively.

We are a recognized course provider with CPD, UKRLP, and AOHT membership. The logos of these accreditation bodies will be featured on your premium certificate and transcript, ensuring credibility and professional recognition.

Yes, you will receive a free digital certificate automatically once you complete the course. If you would like a premium CPD-accredited certificate, either in digital or physical format, you can upgrade for a small fee.

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Course Features

Price

Original price was: £490.00.Current price is: £14.99.

Study Method

Online | Self-paced

Course Format

Reading Material - PDF, article

Duration

5 hours, 5 minutes

Qualification

No formal qualification

Certificate

At completion

Additional info

Coming soon

  • Share

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